At Apprelix, we stand behind the value of our software and want you to feel confident in your decision to subscribe.
We offer a 30-day refund policy for all new customers under the following terms:
Eligibility:
- Refunds apply only to first-time subscriptions of Apprelix.
- Refund is not applicable for Basic subscription plan.
- You must have completed the onboarding session and actively used the system (e.g., added data, created orders, or explored core modules).
- The request must be made within 30 calendar days of your initial purchase date.
Exclusions:
- Renewals, upgrades, or downgrades of existing subscriptions are not eligible for a refund.
- Refunds will not be granted if:
- The onboarding session was not completed.
- There is no activity in the system after signing up.
- The request is made after the 30-day window, regardless of usage.
- Only one refund per company is allowed.
Additional Notes:
- Abuse of the refund policy (e.g., repeated refund requests from different accounts or domains) may lead to account suspension.
- Apprelix reserves the right to deny a refund if we detect suspicious or dishonest usage patterns.
To request a refund, please contact us at [email protected] with your account email and subscription ID. Approved refunds are typically processed within 5–7 business days.
